IAS continually works to improve administration and provide the most reliable customer
Best in Class Claims
For decades, IAS has offered top-of-the-line customer service and claims. Because
CSI is as critical to IAS as it is to our agents and dealers, we maintain consistent
training and tough hiring requirements for our representatives. IAS consistently
maintains a call abandonment rate of less than 1%, far exceeding the industry standard
Fast and Friendly Online Claims For Dealers, Agents and Consumers
Dealer On-line Claims System (DOCS) allows dealer service personnel to look up contracts,
view contract cancellation details, file and receive authorization for Tire/Wheel
claims, and view claims history. Using DOCS eliminates the need for service writers
or other dealership personnel to call IAS to file a claim, verify contract coverage,
or check claim status.
Additionally, IAS has a dedicated consumer-based web site at www.fasterclaims.com
where service writers and consumers can instantly register claims and track the
claim status at any time.
IAS also offers a cancellation calculator that provides dealers with a quote of
the unearned percentage for the cancellation refund of an IAS contract. Once the
quote is provided, all of the information can be populated onto a cancellation request
form and printed. The cancellation calculator is available 24/7 via the IAS web
Paperless Processing Reduces the Turnaround Time on Claims Payment
All customer contracts, dealer agreements, cancellation refund documents, as well
as all GAP claims are scanned and the electronic images are routed systematically
to the appropriate customer or dealer record in our contract administration system.
Agent and Dealer Reporting Tools Keep Our Agents and Dealers Informed
Twice a year, IAS contracts top actuarial firms who supply the necessary loss development
factors used in scientifically projecting, by product line, each dealer’s specific
level of risk. On both a quarterly and an ad hoc basis, IAS provides Agent/Dealer
Loss Ratio reports to keep our Agents proactively informed of their dealers’ performance.
For those dealers interested in Reinsurance, IAS provides Agents with a Pro-Forma
marketing tool. The Pro-Forma projects underwriting profits and investment income
specifically tuned to the dealer’s expected unit sales, product penetration and
historical loss performance.